FAQs

Garments that are soiled or affected by perfume, deodorant, perspiration or salt stains should be dry cleaned as soon as possible. Stains allowed to stay on fabric for longer periods of time are more difficult to remove. During normal wear clothing is exposed to air pollution and dust which weakens the fibres. Light coloured garments, silks and linens should be cleaned after each wear as they tend to be more vulnerable to soil. Always have your clothing dry cleaned before storage at the end of the season.

It depends on which location; we offer same day service Monday-Friday on most regular items. Please contact your closest location for details. Our cut off time for same day service is 10:30 am Monday-Friday only.

Exceptions may apply on scheduled maintenance days. Restrictions may apply for garments requiring extra care.

There are many reasons that a stain may not come out of a garment during the cleaning process or stain removal. Some possibilities are:

• The stain has been set in the fabric over time
• The stain has been worked on before coming to Best Care and the water or chemical used has set the stain in the fabric
• Some stains, such as types of permanent ink, are not easily removed from certain fabric
• Fabric dye may be unstable, risking discoloration or colour loss of fabric

The best advice we can offer regarding stains is to blot, not rub the stain to remove as much of the stain as possible, while being careful not to re-deposit the stain onto the fabric. Do not apply water or any other solution to the stain, and bring the item in for professional stain removal and cleaning as soon as possible. Fresh stains are generally much easier to remove.

The stain may not have been noticeable when you brought the garment in. Often the heat and solution used in the cleaning process can cause the stain to react and oxidize, which makes the stain darker and more visible. Stains that are acidic or sugar based are the most damaging to fabrics, especially to natural fibres. A study by the Dry Cleaning and Laundry Institute found that fabric damage can occur within one week of exposure to a stain; the damage increased significantly after one month.

Your garment received more than the usual care and attention during the cleaning process, since our staff spent considerable time and effort trying the remove the stains. Your garment has been through the pre-spotting and cleaning process more than once, and often several times, as we make every effort to remove stains before informing a customer that we cannot work on the stain further without damaging the fabric. Because of the time, effort and materials involved, it actually costs us more to work on a problem garment.

Our prices are based on what it costs us to provide you with the best quality service. This includes:

• Regularly upgrading and maintaining our equipment to ensure quality results
• Hiring, training, and supporting friendly, knowledgeable staff
• Using the highest quality products to protect and care for your garments
• Staying current with the latest industry techniques and technologies
• Performing minor repairs at no extra charge while your items are in for cleaning
• Offering same-day and rush service when you need it most
• Providing free pick-up and delivery service within Winnipeg
• Sending convenient email and SMS notifications when orders are ready
• Using eco-friendly dry cleaning solutions and recycling hangers (with free hanger boxes)
• Offering 24-hour drop-off options, lockers for 24-hour pick-up, and reusable garment bags to reduce plastic waste

It's healthier for you, your family and the planet.

• Eco-friendly methods use safer alternatives, ensuring your clothes are returned without harsh chemical residues or perfumes
• We invest in using safer, non-toxic laundry soaps and softeners, keeping in mind those with sensitivities
• We utilize energy efficient technology that reduces consumption and decreases greenhouse gas emissions
• We invest in waste management systems to divert waste from landfills
• We invest in technologies that enable us to recycle water while maintaining the quality of our services
• We utilize sustainable packaging, recycle hangers and offer re-useable garment bags as a plastic alternative
• Your support enables us to invest in ongoing learning and development of more sustainable practices

Unfortunately, we're not able to clean items that have been sprayed or marked by cat urine. Cat spray contains strong organic compounds and uric acid crystals that permanently bond to fabrics and can't be removed through dry cleaning or washing. The odor can also transfer to other garments during cleaning. To protect all our customers' items and our equipment, we're unable to process these pieces. We appreciate your understanding.